Atlanta CDAO Town Hall
December 14, 2023 | 12:00pm EST
December 14, 2023 | 12:00pm EST
Transform Customer Experience for Tangible and Significant Business Impact
Connect with peers in the Atlanta CDAO Community virtually for an interactive panel discussion on current issues and top priorities for data leaders.
Join fellow CDAOs in the Atlanta community to discuss:
Transforming service operations and interactions throughout the contact journey
Augmenting customer agents to elevate them into higher value work
Data, AI, and generative AI considerations to enable this value
Discussion Leaders
Members of the Atlanta CDAO community will lead the interactive discussion and share lessons learned.
Sachin Khairnar
PwC
Consulting Principal, AI & Digital Contact Leader
Panelist
Sebastian Reeve
Microsoft
Strategy Lead, Contact Center AI
Panelist
Pankaj Singal
Goldman Sachs
Chief Data Officer, Platform Solutions
Moderator
Agenda
December 14, 2023
12:00pm - 1:00pm EST
Transform Customer Experience for Tangible and Significant Business Impact
Hosted by PwC
Knowing customer interactions can positively or negatively impact purchasing decisions and overall brand loyalty means CDAOs have the unique opportunity to drive customer success and business growth. By devising a data and AI strategy that enhances the customer and agent experience, data leaders can improve interactions, optimize operational costs while enhancing agent productivity and experience. Yet, the underlying data foundation needs to support the precise needs of omni-channel interactions and AI in order to realize those gains.
Join this Town Hall to learn specifics about:
- Transforming service operations and interactions throughout the contact journey
- Augmenting customer agents to elevate them into higher value work
- Data, AI, and generative AI considerations to enable business value
Your Community Partner
Program Partner
Community Program Manager
For inquiries related to this community, please reach out to your dedicated contact.
