San Francisco CHRO Executive Summit

May 31, 2018 | Grand Hyatt San Francisco

May 31, 2018
Grand Hyatt San Francisco

Collaborate with your peers

Get together with your peers to tackle top business challenges through peer-driven content and discussions at the San Francisco CHRO Executive Summit.

Join your peers to discuss the most critical issues impacting CHROs today:

Leading through a new employee experience

Redesigning HR strategies, structures, and service delivery models

Modernizing mental health and well-being programs in a new era of work

San Francisco CHRO Governing Body

The Governing Body Co-Chairs shape the summit agenda, ensuring that all content is driven by CHROs, for CHROs.


Madonna Bolano

Applied Materials

Amy Cappellanti-Wolf


Francine Katsoudas

Cisco Systems, Inc.
SVP & Chief People Officer

Tracy Keogh

HP Inc.

Lori Sundberg

Western Digital Corporation


May 30, 2018

6:00pm - 8:30pm  Governing Body Welcome Reception

People Before Things – Making People the Mission

Chris Laping headshot

Chris Laping

Author, “People Before Things” and Former CIO, Red Robin Gourmet Burgers, Inc.

People Before Things, LLC

Gallup reports that 70 percent of all change initiatives fail. Why do some organizations succeed at delivering change initiatives and others don’t? Quite simply, the leaders succeed at putting people before things. Through his quarter-century of experience as a business leader and entrepreneur, Chris Laping discovered how to build heart and soul into engagement. By humanizing the experience, HR leaders can influence the mission and culture of an organization. In this session, Laping outlines the conditions that lay the groundwork for successful change management, and helps CHROs visualize how they can activate change initiatives with practical answers.

May 31, 2018 - morning

7:00am - 7:45am  Registration & Breakfast

7:45am - 8:30am  Keynote

Building a Culture of Accountability

George Kurtz headshot

George Kurtz

President/CEO & Co-Founder


With the high demand for talent in Silicon Valley, organizations have to be innovative to attract the best candidates. While building Crowdstrike, George Kurtz knew he needed to think differently to secure and retain the best possible talent in the industry. Building a culture of accountability into the very fiber of CrowdStrike has enabled George and his team to hire top talent globally, in part, by allowing employees to work remotely. In this session, Kurtz discusses how a culture of accountability can pave the way for hiring the best people wherever they may be.

8:30am - 9:00am  Networking Break

9:00am - 9:50am  Breakout Session

Holistic Well-being in an Age of Disruption and Multiple Stressors

Nancy Vitale headshot

Nancy Vitale

SVP, Human Resources

Genentech, Inc.

Julie Tuggle headshot

Julie Tuggle

Director, Benefits & Services

Genentech, Inc.

From industry disruption to geopolitical and environmental concerns, today's workplace has many stressors that impact employees’ health and well-being. This session will highlight Genentech's approach to addressing these needs — informed by a holistic framework, thoughtful strategy and supportive technologies. Listen in as Nancy Vitale and Julie Tuggle share key takeaways on how to improve the health and well-being of your people.

9:00am - 9:50am  Breakout Session

Culture is Key – How to Influence CEOs and Drive Performance

Wei-Li Chong headshot

Wei-Li Chong

President, KinderCare

KinderCare Education

Six years ago KinderCare Education, America’s largest childcare provider, was in financial distress, with 14 quarters of consecutive decline. With a new CEO in place, Wei-Li Chong was hired as CHRO and challenged to lead a cultural transformation. Since then, KinderCare has experienced 23 quarters of consecutive growth and 2017 was celebrated as its most profitable year in the company’s nearly 50-year history. Now president of KinderCare, Chong provides insight on how company culture impacts business performance while offering practical ways you can assess your business to unlock its full potential.

9:00am - 9:50am  Executive Boardroom

Transforming the Employee Experience Through Service Delivery

Madonna Bolano headshot

Madonna Bolano


Applied Materials

Michelle Kwait headshot

Michelle Kwait


Integro, LTD

Jen Stroud headshot

Jen Stroud

HR Evangelist & Transformation Leader


Today’s organizations can be frustrating. Employees must navigate a maze of policies and procedures, disconnected technologies and siloed departments. Getting simple things done can be a chore, leaving employees feeling stuck and overwhelmed. This reduces productivity, engagement, retention and ultimately hurts an employer’s brand. How can we make our service more valuable to employees so they can provide valuable service to the organization? What if we put the employee at the center of our HR strategies? Join us as we discuss how to reinvent the employee service experience and make life for employees more like their everyday consumer experiences.

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CHROs).

9:50am - 10:20am  Networking Break

10:20am - 11:10am  Breakout Session

The Digital Revolution of Organizations

Jennifer Waldo headshot

Jennifer Waldo


GE Digital

Today’s cities, factories, power plants, oil rigs, hospitals and industries are changing. The rise of the industrial internet, big data and other trends are reshaping how companies need to identify, hire, skill and manage talent. But the process of digital transformation looks very different at an industrial company than a pure technology company, and shifting the culture of an industrial company to more quickly adopt and embrace digitization is one of the biggest factors in a successful transformation. Join this session to hear how Jennifer Waldo is leading GE Digital’s successful digital transformation through talent and culture.

10:20am - 11:10am  Breakout Session

The Science of Team Dynamics

Chris Duffy headshot

Chris Duffy


Hogan Assessments

What characteristics set high-performing leadership teams apart from the competition? What’s the root cause when a leadership team can’t reach the collective potential of the individual team members? Join Christopher Duff, Partner at Hogan Assessment Systems as he explores the science-based journey of leadership team dynamics. Gain empirical insights collected over 35 years of leadership team assessment and explore common leadership team patterns, performance inhibiting dark side characteristics, and discuss how collective leadership team values influence the overall organizational culture.

10:20am - 11:10am  Executive Boardroom

How the Board of Directors can Impact Culture

Brian Almas headshot

Brian Almas


Fortinet, Inc.

Tracy Keogh headshot

Tracy Keogh


HP Inc.

Business transformations affect all aspects of the business and require an adaptable team that can identify new business objectives and respond quickly. A changing workplace culture is no different. Actively including the board and CEO is crucial to developing a workplace environment that engages employees. How can HR build the capacity and tools to influence the business? How can board members be an ally to the HR function during times of change? In this discussion, CHROs share strategies for creating partnerships that move the business and culture forward.

Executive boardrooms are intimate and interactive sessions designed to foster dynamic dialogue around a specific, strategic topic. These private, closed-door discussions encourage attendee participation and are limited to 15 attendees (seating priority is given to CHROs).

11:10am - 11:40am  Networking Break

May 31, 2018 - mid-afternoon

11:40am - 12:50pm  Keynote

Beyond Governance — Building a More Human Workplace

Derek Irvine headshot

Derek Irvine

Co-Author, The Power of Thanks and VP, Client Strategy and Consulting


The working world has long treated employees as human capital, not as humans. The modern workplace needs to shift its focus from governance and administration to delivering a human employee experience, resulting in stronger employee and company performance. As work and life increasingly overlap, organizations can create moments for true human connection that deepen relationships between employees. This has the potential to meet their needs for social connection, positive reinforcement and self-actualization — ultimately allowing employees to be who they are. Learn why meeting human needs is so important to building the next-generation workplace.

12:50pm - 1:20pm  Networking Break

1:20pm - 2:10pm  Breakout Session

Moving the Needle Toward Gender Equality

Diana Scott headshot

Diana Scott



In their notoriously homogenous industries, it’s been difficult for many Bay Area CHROs to move the needle on diversity and inclusion. Diana Scott and her colleagues sought to create a talent pipeline for women and drive the business forward. They created five business drivers to foster an inclusive workplace, including an examination of the role of inclusion and how to include men in the conversation. Through scholarships and mentors, they were able to create significant and measurable change. Join Scott for this discussion on how companies can create gender equality and build representation for women.

1:20pm - 2:10pm  Breakout Session

This Journey 1% Finished – How Facebook Continues to Scale Its Culture

Matthew Spence headshot

Matthew Spence

Learning and Development Leader


As the world continues to evolve at a rapid rate, businesses with strong values and the best systems in place jump ahead of the competition. Hear how one of the world’s top organizations is continuously learning how to evolve and scale their world-class culture by staying true to values, empowering talent to lead with strengths and learn from failure in a hyper-growth business environment.

1:20pm - 2:10pm  Executive Boardroom

The Cost of Excellence -- Modernizing Executive Pay

Lisa McGill headshot

Lisa McGill



Lowell Richardson headshot

Lowell Richardson

SVP, Human Resources

California Dairies Inc.

Matthew Isakson headshot

Matthew Isakson


Meridian Compensation Partners, LLC

The growing pressure to nail down the pay-for-performance equation continues to weigh on major companies’ executive teams. What elements are most important? What innovations can ease the performance management process? Corporations are updating their compensation plans to increase compliance and become a top destination for talent. Join this conversation on what the future holds for executive pay.

May 31, 2018 - afternoon

2:10pm - 2:30pm  Networking Break

2:30pm - 3:20pm  Breakout Session

Technology and Its Impact on HR’s Effectiveness

Amy Cappellanti-Wolf headshot

Amy Cappellanti-Wolf



Technology runs today’s workplace but what role does it play for a department that has the word “human” in its title? Racing through rapid-fire business acquisitions, Amy Cappellanti-Wolf had to find the best path to leverage technology without losing the focus on employees. Join this session as she equips you with the tools you need to build an HR strategy that can solve real business problems while keeping the “human” in “Human Resources.”

2:30pm - 3:20pm  Breakout Session

Welcome to the Solution Room – A CHRO Workshop

Madonna Bolano headshot

Madonna Bolano


Applied Materials

Doug Richards headshot

Doug Richards

EVP, Administration

SunPower Corporation

What if, every time you had a business problem, you had a room full of CHROs to bounce ideas off of, get advice from and hone solutions with? Welcome to that moment. Bring your trickiest, most troublesome dilemma to the table and get ready for an organic, revelatory experience. Attendees will have the opportunity to candidly discuss their biggest challenges, exchange ideas and uncover peer-tested answers in this CHRO-moderated workshop session. The results promise to be nothing short of powerful.

3:20pm - 3:40pm  Networking Break

3:40pm - 4:20pm  Keynote

The Core of Teamwork and Performance – Appreciation and Authenticity

Mike Robbins headshot

Mike Robbins

Author & Thought Leader

"Nothing Changes Until You Do"

HR executives who are self-aware, genuine, and even vulnerable, create a culture where trusting relationships thrive and teams are motivated to focus on what truly matters. Join Mike Robbins as he exposes the most vital characteristics of being an exceptional leader and creating a championship organization — appreciation and authenticity. These key qualities unify and inspire teams to achieve goals and drive high performance. Robbins shares practical strategies for communicating with impact, building authentic relationships, and leading teams that bring out the best in themselves and others and generate measurable results.

4:20pm - 5:00pm  Closing Reception & Prize Drawing


Venue & Accommodation

Grand Hyatt San Francisco

Your Community Partners

National Thought Leaders
Presenting Sponsors
National Sponsor
Local Sponsors

San Francisco CHRO Program Manager

For inquiries related to this event, please reach out to your dedicated program contact.

Laurel Temme

Program Manager