Chicago CIO Town Hall
August 28, 2024 | 10:00am CDT
August 28, 2024 | 10:00am CDT
From Ideal to Real - Practical Strategies for Enhancing the Customer Lifecycle
Participate with your CIO peers in the Chicago community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the Chicago community to discuss:
Driving customer engagement that accelerates business growth
Ditching the one-size-fits-all approach to personalization
Bringing together stakeholders to evolve the customer journey
Discussion Leaders
Members of the Chicago CIO community will lead the interactive discussion and share lessons learned.
Arul Sugunakumar
The Pampered Chef
CTO
Discussion Leader
Fares Ghanimah
William Blair & Company
Head of Central Technology
Discussion Leader
Ravi Vemuri
Carrier
Global Leader - Data and Analytics FSP
Discussion Leader
Jeff Burlin
Twilio
Senior Director, Executive Engagement Programs
Presenter
Satya Donapati
Trustmark
VP of IT & Head of Data Analytics
Discussion Leader
Dan Kavanagh
MRP Solutions
CIO
Discussion Leader
Imran Karbhari
Anywhere Real Estate
VP - Digital Experience & Leads Platforms
Discussion Leader
Annette Prater
Equity Residential
SVP, CTO
Discussion Leader
Agenda
August 28, 2024
10:00am - 11:00am CDT
From Ideal to Real - Practical Strategies for Enhancing the Customer Lifecycle
Hosted by Twilio
Every forward-thinking organization knows that if they want to win over hearts, minds, and wallets, they need to ditch the one-size-fits-all approach to customer personalization and use data and technology to deliver that perfect blend of relevancy, authenticity, and intimacy. If that mission is the North Star, how can CIOs steer the organization in the right direction and build engagement that drives business growth?
Join this Town Hall to discuss:
- Real-world examples of organizations connecting the dots across the customer lifecycle
- Balancing personalization with data privacy and transparency
- Building internal partnerships that enhance and elevate the customer experience
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