2025 New York CIO Town Hall

CIO New York CIO Community New York CIO Programs

Driving Efficiency, Growth, and NPS with Unified Customer Data

Participate with your CIO peers in the New York community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.

Join fellow CIOs in the New York community to discuss:

Collaborating for Co-Ownership to Drive Digital Innovation

Empowering Business Technologists

Focusing on Architecture and Innovation

Discussion Leaders

Members of the New York CIO community will lead the interactive discussion and share lessons learned.

Jeff Burlin

Twilio

Senior Director, Executive Engagement Programs

Presenter

Agenda

April 9, 2025

10:00am - 11:00am EDT

Driving Efficiency, Growth, and NPS with Unified Customer Data

Most organizations today aspire to be data-driven in their growth strategies, however many continue to struggle to break down data silos within their business and suffer from incomplete information or only partial clues to guide their decisions. This hinders their ability to "see the full picture", and artificially limits their ability to extract valuable insights and improve customer experience. Integrating data across channels and departments will unlock intelligence that can be translated into actions and strategies that achieve the ultimate win-win - positive impact for your business AND your customers.

Join this Town Hall to discuss: