Toronto CIO Town Hall
July 18, 2023 | 9:00am EDT
July 18, 2023 | 9:00am EDT
CIO Leadership to Advance Customer Experience
Participate with your CIO peers in the Toronto community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.
Join fellow CIOs in the Toronto community to discuss:
How CIOs can support or lead cross-functional customer experience initiatives
How technologies can play a pivotal role in capturing and acting on key customer data
What strategies lead to more efficient and effective customer interactions
Discussion Leaders
Members of the Toronto CIO community will lead the interactive discussion and share lessons learned.
Linda Dietrich
Gartner
Executive Partner - CIO Advisory Practice
Moderator
Chris Lush
Woodbine Entertainment Group
Chief Technology, Innovation & Wagering Officer
Presenter
Neeraj Grotra
Kinectrics
CIO
Discussion Leader
Derek Cullen
Stikeman Elliott
Chief Information Officer
Discussion Leader
Agenda
July 18, 2023
9:00am - 10:00am EDT
CIO Leadership to Advance Customer Experience
Customer experience is a mission-critical priority for most organizations to achieve and maintain a sustainable and competitive advantage. CIOs have an opportunity to play an outsized role in advancing customer experience initiatives by leading with technology and IT acumen. Yet, false starts, roadblocks, differing cultural expectations and complexity impede progress on these goals.
Join this interactive Town Hall to discuss:
- How CIOs can support or lead cross-functional customer experience initiatives
- How technologies can play a pivotal role in capturing and acting on key customer data
- What strategies lead to more efficient and effective customer interactions
Community Program Manager
For inquiries related to this community, please reach out to your dedicated contact.
