Gartner.com
Virtual

Florida CIO Community

Town Hall

March 26, 2026 | 11:00am EDT

March 26, 2026
11:00am EDT

Apply to Participate
Speakers Agenda Contact
Speakers Agenda Contact
CIO/Florida CIO Community/Florida CIO Programs

Architecting the Future — Operationalizing AI for the New Customer Experience

Participate with your CIO peers in the Florida community in small, breakout discussions on a mission-critical priority for IT leaders. These informal discussions allow you to share your insights and learn from the lessons, approaches and experiences of a diverse group of peers in virtual breakout rooms.

Join fellow CIOs in the Florida community to discuss:

Accelerating Enterprise Operations with AI-Driven Automation

Elevating Customer Experience by Responding to Changing Business Needs

Scaling Transformation Securely with Compliant, AI-Enabled Solutions

Discussion Leaders

Members of the Florida CIO community will lead the interactive discussion and share lessons learned.

Tony Sorensen

Five9

SVP & CIO

Moderator

Agenda

March 26, 2026

11:00am - 12:00pm  EDT

Architecting the Future — Operationalizing AI for the New Customer Experience

AI and automation are no longer just tools for efficiency; they’re central to shaping enterprise strategy. By embedding AI into core processes, organizations can transform customer engagement, empower employees, and drive measurable business outcomes.

Join this town hall to discuss:

  • Accelerating enterprise operations with AI-driven automation
  • Elevating customer experience by responding to changing business needs
  • Scaling transformation securely with compliant, AI-enabled solutions

Apply to Participate

Already a Member? Sign In

Apply to participate in the Florida CIO Community Town Hall.

Gartner facilitates exclusive, C-level communities by personally qualifying and understanding the priorities, challenges and interests of each member.

Our selective approach maintains the high quality of the network and ensures top-level discussions with peers from the world’s leading organizations.

Each application will be reviewed, and once your participation is confirmed, you will have access to year-round community programs.

Community Member Criteria

To ensure peer connections and conversations at the highest level, members must meet the following criteria:

- C-level or senior most executive for respective function

- Organization revenue of $500M+

Exceptions are considered.

My contact information is….

Form contains errors, please review the above
Step

Your Community Sponsor

Program Sponsor

Five9 logo

Community Program Manager

For inquiries related to this community, please reach out to your dedicated contact.

Natalia Klein

Community Program Manager

239 839 8616

natalia.klein@gartner.com