UK & Ireland CIO Virtual Boardroom

6 July 2022 | 09:00 BST

6 July 2022 | 09:00 BST

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The CIO's Role in Partnering With the Business to Drive Customer Experience

Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.

Join CIOs from the leading organizations in your area to discuss:

Mastering the art of change and adaptability

Accelerating high growth and a data-first mindset

Empowering talent, protecting the enterprise

Discussion Leaders


Members of the UK & Ireland CIO community will lead the private, virtual discussion.

Nazir Ul-Ghani

Meta - Business Messaging

Director Business Messaging, EMEA and APAC

Moderator

Leon Shepherd

Ted Baker London

CIO

Discussion Leader

Agenda


6 July 2022

09:00 - 10:00  BST

The CIO's Role in Partnering With the Business to Drive Customer Experience

Almost every organisation claims the consumer comes first, but is this really the case? As a CIO, it’s critical to champion the alignment of technology to seamlessly support all sales, marketing, and customer service teams. Having all the systems to assist the entire consumer journey while reducing friction and enhancing customer satisfaction is a key way for IT Leaders to partner with the business for stronger outcomes. Join this boardroom to explore how to evolve your IT delivery models to drive customer centricity, and how you can measure the impact of this approach. Specifically, you will discuss:

  • How technology strategies should differ when business objectives prioritise consumer centricity
  • The enablers CIOs need to implement in order to accelerate consumer-centric initiatives
  • Rethinking IT roles and responsibilities to align with shifts toward product-oriented, platform-based delivery models

REGISTER

Program Partner


UK & Ireland CIO Community Manager


For inquiries related to this event, please reach out to your dedicated program contact.

Lucy Guille

Senior Community Manager

+44 (0)7701 308 981

lucy.guille@gartner.com