UK & Ireland CIO Peer Roundtable
6 July 2022 | 09:00 BST
6 July 2022 | 09:00 BST
The CIO's Role in Partnering With the Business to Drive Customer Experience
Connect with a small group of C-level peers for a private, interactive conversation framed around a top priority for IT leaders.
Join CIOs from the leading organizations in your area to discuss:
Shaping the Efficient Enterprise with AI & Automation
Strengthening Partnerships for Wider Business Impact
Illustrating IT’s Value through Business-first Initiatives
Discussion Leaders
Members of the UK & Ireland CIO community will lead the private, virtual discussion.
Nazir Ul-Ghani
Meta - Business Messaging
Director Business Messaging, EMEA and APAC
Moderator
Leon Shepherd
Ted Baker London
CIO
Discussion Leader
Agenda
6 July 2022
09:00 - 10:00 BST
The CIO's Role in Partnering With the Business to Drive Customer Experience
Hosted by Meta - Business Messaging
Almost every organisation claims the consumer comes first, but is this really the case? As a CIO, it’s critical to champion the alignment of technology to seamlessly support all sales, marketing, and customer service teams. Having all the systems to assist the entire consumer journey while reducing friction and enhancing customer satisfaction is a key way for IT Leaders to partner with the business for stronger outcomes. Join this boardroom to explore how to evolve your IT delivery models to drive customer centricity, and how you can measure the impact of this approach. Specifically, you will discuss:
- How technology strategies should differ when business objectives prioritise consumer centricity
- The enablers CIOs need to implement in order to accelerate consumer-centric initiatives
- Rethinking IT roles and responsibilities to align with shifts toward product-oriented, platform-based delivery models
Your Community Partners
Program Partner
Community Programme Manager
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